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FAQ's

General Questions

Do we need to install the software on our local machine?

No. Linen Tech is a completely web based software. You can access it from anywhere as long as you have internet access.

Can the software be integrated with a weight scale?

Yes, you can easily integrate the software with any external weight scale as long as it is connected to your system via USB or Serial Port

Does Linen Tech Support RFID system for inventory management?

Currently the inventory management is only handled by manual entries into the system. RFID is not currently supported.

Does this software cover Linen Rentals (Linen Hire) business as well?

Yes, whether your laundry processes customer owned goods or does linen rentals or a combination of both Linen Tech covers it all.

Is the accounting data generated through Linen Tech exportable to other accounting software?

Our invoices and various other accounting reports can be imported to most commonly used accounting software like Quickbooks etc.

Does your software integrate with any of the tunnel wash solutions or dryers to track the progress of customer items through the laundry?

No. Our software does not integrate with any machines like washers, dryers ironers etc.

Does Linen Tech have a customer portal where the laundry customers can access their reports and place orders.

Yes, you can give your customers limited access to any reports of your choice. You can also allow them place orders through the customer portal.

Does Linen Tech have a Mobile Application?

Yes, Linen Tech does have a mobile application that gives you access to all your key laundry reports and data.

Does the software have different user access levels.

Yes the software has different access levels for management, production employees and drivers.

What measures do you take to keep our data secure

- Firewalls.
- Intrusion detection.
- SSL and application security.
- 24/7 security monitoring.
- Third-party certifications for security practices.

Initial Setup Process and Pricing

What is your monthly subscription cost?

We are one of the most affordable software in the industry with feature based pricing. You only pay for what you use. After one month free trial you will provide us with the list of features and reports you are interested in using and we will provide you with a quote.

Is there an initial setup cost?

There is no initial setup cost for the software.

Is there an extensive computer hardware cost involved at start up?

Linen Tech is a completely web based software. All you need is a computer or tablet with internet connection. You will need receipt printer for printing cart tickets and also a printer for printing your delivery manifests and invoices( You do have the option to email delivery manifests and invoices instead of sending a hard copy)

How will you setup our account?

We will need your customer, items and pricing structure data in any format of your choice. We will provide you with a sample data sheet. Once we receive that information we can have you up and running within a few hours.

Customer Support and Employee Training:

What are your customer support hours?

We have 24/7 customer and technical support available.

Where is your customer support based?

Our customer support is based in Myrtle Beach, SC.

How will you train our employees on using Linen Tech?

Linen Tech is one of the most intuitive and easy to use software that could be learned in a couple of days time of using it. We have options for online training and the software also comes with an extensive help video library that provides assistance in using every feature of the software.

About the company:

How old is your company and how big is your client base?

We have been in the industry for three years now. We have over 25 customers in three different continents.

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Features

Linen Tracking & Shipping Management

With Linen Tech you can keep a track of every item you have processed for and shipped to your customers. Using our beautiful touch screen interface... view details

Billing, Invoicing & Other Financials

Linen Tech has a unique billing and invoicing system designed specifically for industrial & commercial laundries. You can completely automate accounting... view details

Orders Management & Linen Rentals

If you are in the Linen Rentals or Linen Hire business Linen Tech is the perfect software solution for you. With Linen Tech you can save your customer orders... view details

Cost and Profitability Analysis

Your revenue stream and cost management are two key data metrics that directly determine your profitability. In Linen Tech our system is constantly analyzing them... view details

Inventory Management

Minimize your linen losses by using Linen Tech's inventory manager. Maintain a complete track of all your incoming and outgoing linen. Linen Tech's customized... view details

Laundry Customer Portal

In order to ensure complete transparency you can allow your customers access to their reports through Linen Tech's customer portal. The customer portal... view details

Employee Management and Labor productivity

Production employees are literally the backbone of any commercial laundry and their management can be somewhat... view details

Custom Reporting for all Departments

The core focus of Linen Tech is to improve the overall efficiency and productivity of your laundry. With Linen Tech's extensive... view details

Route Management

The Route Management System in Linen Tech is designed to optimise your Linen pick up and delivery operations while reducing your delivery routing costs... view details

Smart App

With the Linen Tech Smart mobile app for managers, you can now have access to all the key laundry data and reports on your mobile device...view details

Linen Tech Driver App

With Linen Tech’s Driver app, the laundry drivers have access to various features that help laundry managers streamline and optimise their pick up... view details

Customization Options

With Linen Tech we provide our customers various customization options to meet their exact business requirements. This customization can...view details

Contact

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Use the contact form to ask us any questions or get in touch using the following contact information: