Subject to the terms hereof, Company will provide Customer with reasonable technical support services (hereinafter, "Support"). Support is defined as response by the Company to telephone and e-mail contacts initiated by the Customer to address the performance of the Software.
Company will provide Technical Support to Customer via both telephone and electronic mail on weekdays during the hours of 9:00 am through 5:00 pm Pacific time, with the exclusion of Federal Holidays (“Support Hours”).
Company will use commercially reasonable efforts to respond to all Helpdesk tickets within one (1) business day.
The installation of the Software consists of granting access to Customer's permitted users to the software, and training Customer's permitted users in the use and administration of the Software. Customer agrees to maintain an internet connection with bandwidth sufficient to make use of the Software.
Company agrees to provide Customer with the following electronic documentation:
Remote or onsite training classes can be provided at Customer's location or other agreed upon locations, Customer will request such User Training Seminars at least one week in advance and a schedule of available dates will be agreed upon at that time. Customer can also view free online Linentech tutorial videos for learning purpose.
If Customer desires modifications to the Software, and Company agrees to make them, then the following process shall apply: a) Company will assign a Software Programmer/Analyst to define and document the Customer's requested modification. b) This documentation shall include a cost estimate for the development, testing, documentation and implementation of the changes. The Software Programmer/Analyst will be billed at the rate specified in Schedule "A," plus reasonable and documented travel expenses. Customer will review this documentation to determine which modifications it shall contract with Company to develop. Upon Customer's approval of this documentation the Company shall furnish Customer with the development and installation schedule for the modifications. Company reserves the right to perform any or all development off-site and to deliver a beta product to Customer for testing and stabilization. Each phase of this development will require a Statement of Work (hereinafter, "SOW") to be defined and signed by both Company and Customer. The SOW will identify the work to be performed, the scheduled time (per the estimate), the individuals assigned to the engagement and the rates and expenses to be covered by the SOW. Once modifications have been completed and provisionally accepted by Customer, Licensor's technical representative will install the modification and begin the testing and stabilization phase with Customer's staff. All development costs, including design, prototyping, programming, testing, documentation, training and installation, will be billed to Customer at the rates listed in Schedule "A," plus reasonable and documented travel expenses.
Company shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services and shall perform the Implementation Services in a professional and workmanlike manner. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Company or by third-party providers, or because of other causes beyond Company’s reasonable control, but Company shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption. however, company does not warrant that the services will be uninterrupted or error free nor does it make any warranty as to the results that may be obtained from use of the services. except as expressly set forth in this section, the services and implementation services are provided “as is” and company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.
Company shall hold Customer harmless from liability to third parties resulting from infringement by the Service of any United States patent or any copyright or misappropriation of any trade secret, provided Company is promptly notified of any and all threats, claims and proceedings related thereto and given reasonable assistance and the opportunity to assume sole control over defense and settlement; Company will not be responsible for any settlement it does not approve in writing.
The foregoing obligations do not apply with respect to portions or components of the Service:
Notwithstanding anything to the contrary, except for bodily injury to a person, the company and its suppliers (including but not limited to all equipment and technology suppliers), officers, affiliates, representatives, contractors, and employees shall not be responsible or liable with respect to any subject matter of this agreement or terms and conditions related thereto under any contract, negligence, strict liability, or other theory:
If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sublicensable by Customer except with Company’s prior written consent. Company may transfer and assign any of its rights and obligations under this Agreement without consent. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind Company in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys’ fees. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered, when receipt is electronically confirmed, if transmitted by facsimile or e-mail, the day after it is sent, if sent for next day delivery by recognized overnight delivery service, and upon receipt, if sent by certified or registered mail, return receipt requested. This Agreement shall be governed by the laws of the State of South Carolina without regard to its conflict of law’s provisions. The parties shall work together in good faith to issue at least one mutually agreed upon press release within 90 days of the Effective Date, and Customer otherwise agrees to reasonably cooperate with Company to serve as a reference account upon request.
See how LinenTech can be tailored to meet your specific business requirements. Easy subscription based model. Cancel anytime!
Don’t just take our word for it.
President & CEO | Clean & Fresh PGH
CEO | M & F Laundry
CFO | Fabrixs Industrial Laundry
Service Manager | Mastel Linen
"I wanted to send you a quick note about how amazed my team and I have been with your responsiveness, development, and willingness to adopt new ideas. When we were searching for a laundry software platform, we felt like we were settling for a system that didn't provide us with the right tools we needed. However, after taking a webinar tour of your platform, we felt like we had hit the lottery. And that feeling continues because every time we propose a change or have a question, your approachability is undeniably top-notch. If you ever need a recommendation, feel free to hand out my number or email, and I will gladly share my experience with any prospective customer. Keep up the great work that you and your team are doing, and thank you again!"
"It's been 2 years since we switched over to LinenTech, and I am still pleased with their software and service. It's easy enough for my staff to maneuver through the app and very comprehensive when it comes to reports, which is my favorite part. I can run all sorts of reports based on customers, revenue, expenses, pounds per hour, or even cost per pound. Another great feature is the ability to connect to our time card app and create departments to get a report broken up into departments. Most of the time, I work with Jack. He is very knowledgeable and responsive. All my questions get answered, and if he doesn't have the answer on the spot, he will let me know and get back to me within a couple of hours. I would highly recommend LinenTech to anyone in the industry."
“As the CFO of an industrial laundry operation, I can attest to the game-changing features that LinenTech Software has brought to us. It has catapulted our operation right into the 23rd Century. Not only have we been able to cut our paper trail costs by thousands of dollars, but it has also provided us with insights into our own metrics and client data that we never imagined could be possible. Its web-based access has helped us increase our revenue by more than 20%, and its many advanced, well-thought-out features have helped us double our efficiency. Moreover, the tech support is the very best that we have experienced across all suppliers, stakeholders, and partners. We can no longer operate without LinenTech. It's as simple as that. But shh, don't tell our competition!”
“Since we switched over to LinenTech, it has been night and day for our productivity as a company. Tracking and billing are now seamless experiences that work well with all our operational needs. Customizing each tracking and billing experience for every account using LinenTech has immensely benefited our customers' needs and wants. The team at LinenTech is open to customizing every commercial laundry partner's experience. We are very thankful for the time and dedication they share with us in constantly improving our production needs. Examples of features we love include customizing alerts for all different levels of users, notifying staff members of required customer items before the carts are shipped, automatic scheduling for manifest creation and invoice generation, and excellent communication with the development staff to change and customize our experience! Our customers also love that they can now log into their customer portal to access previous delivery manifests and invoices, which helps showcase their vital information live. Overall, I would highly recommend LinenTech for your laundry billing system.”