Keep every customer interaction, task, and price update in one connected platform. LinenTech Support CRM is designed for commercial laundries to resolve issues faster, coordinate teams with ease, and maintain accurate customer records. From tickets and tasks to price changes and customer details, you can handle it all in minutes.
You know how it goes; one ticket here, a price update there, a special delivery request in between. Before you know it, things slip, customers get frustrated, and you’re scrambling to catch up. LinenTech Support CRM puts tickets, tasks, customer info, and pricing in one connected dashboard, so nothing gets missed and every customer gets the attention they deserve.
Everything you need to deliver excellent service and run a more efficient laundry business, right at your fingertips.
Tickets: Log and assign customer issues, assign them to the right team member, track progress with statuses and timestamps, and ensure timely resolutions.
Tasks: Create and assign tasks, set deadlines, and track completion; great for handling service requests or internal follow-ups without messy email chains.
Customer Price Increase (CPI): Easily apply percentage-based price increases to selected customers. Set the effective date and get automated reminders, no manual follow-ups required.
Customer Directory: Quickly view, search, and filter your entire customer base. Quickly access contact details, account types, and service history for immediate information.
Bulk Price Update: Update item prices for multiple customers and save time. Instantly apply changes across selected products, departments, or accounts without any repetitive data entry.
Support isn’t just problem-solving, it’s trust-building. Here’s how we help you deliver both:
Customers submit tickets directly through the portal for faster reporting.
Get instant alerts the moment a new ticket is created.
Assign tasks to drivers, supervisors, back-office staff, or even yourself.
Share internal notes & comments for smooth, coordinated teamwork.
Set automated reminders & escalations so nothing gets left unresolved.
Access complete customer histories for context-driven responses.
Send satisfaction surveys after resolution to measure and improve service.
Handle tickets from start to finish in record time with real-time alerts and tracking.
Automated reminders keep every task and update on schedule.
Schedule customer price increases or bulk updates with accuracy and ease.
Keep every note, update, and conversation in a single shared space.
Track customer history and trends to guide better business moves.
Faster, more personalized service keeps customers coming back.
LinenTech Support CRM helps you resolve issues faster, stay on top of updates, control pricing, and keep communication seamless.
Don’t just take our word for it.
President & CEO | Clean & Fresh PGH
"I wanted to send you a quick note about how amazed my team and I have been with your responsiveness, development, and willingness to adopt new ideas. When we were searching for a laundry software platform, we felt like we were settling for a system that didn't provide us with the right tools we needed. However, after taking a webinar tour of your platform, we felt like we had hit the lottery. And that feeling continues because every time we propose a change or have a question, your approachability is undeniably top-notch. If you ever need a recommendation, feel free to hand out my number or email, and I will gladly share my experience with any prospective customer. Keep up the great work that you and your team are doing, and thank you again!"
CEO | M & F Laundry
"It's been 2 years since we switched over to LinenTech, and I am still pleased with their software and service. It's easy enough for my staff to maneuver through the app and very comprehensive when it comes to reports, which is my favorite part. I can run all sorts of reports based on customers, revenue, expenses, pounds per hour, or even cost per pound. Another great feature is the ability to connect to our time card app and create departments to get a report broken up into departments. Most of the time, I work with Jack. He is very knowledgeable and responsive. All my questions get answered, and if he doesn't have the answer on the spot, he will let me know and get back to me within a couple of hours. I would highly recommend LinenTech to anyone in the industry."
CFO | Fabrixs Industrial Laundry
“As the CFO of an industrial laundry operation, I can attest to the game-changing features that LinenTech Software has brought to us. It has catapulted our operation right into the 23rd Century. Not only have we been able to cut our paper trail costs by thousands of dollars, but it has also provided us with insights into our own metrics and client data that we never imagined could be possible. Its web-based access has helped us increase our revenue by more than 20%, and its many advanced, well-thought-out features have helped us double our efficiency. Moreover, the tech support is the best that we have experienced across all suppliers, stakeholders, and partners. We can no longer operate without LinenTech. It's as simple as that. But shh, don't tell our competition!”
President & CEO | Clean & Fresh PGH
"I wanted to send you a quick note about how amazed my team and I have been with your responsiveness, development, and willingness to adopt new ideas. When we were searching for a laundry software platform, we felt like we were settling for a system that didn't provide us with the right tools we needed. However, after taking a webinar tour of your platform, we felt like we had hit the lottery. And that feeling continues because every time we propose a change or have a question, your approachability is undeniably top-notch. If you ever need a recommendation, feel free to hand out my number or email, and I will gladly share my experience with any prospective customer. Keep up the great work that you and your team are doing, and thank you again!"
CEO | M & F Laundry
"It's been 2 years since we switched over to LinenTech, and I am still pleased with their software and service. It's easy enough for my staff to maneuver through the app and very comprehensive when it comes to reports, which is my favorite part. I can run all sorts of reports based on customers, revenue, expenses, pounds per hour, or even cost per pound. Another great feature is the ability to connect to our time card app and create departments to get a report broken up into departments. Most of the time, I work with Jack. He is very knowledgeable and responsive. All my questions get answered, and if he doesn't have the answer on the spot, he will let me know and get back to me within a couple of hours. I would highly recommend LinenTech to anyone in the industry."
CFO | Fabrixs Industrial Laundry
“As the CFO of an industrial laundry operation, I can attest to the game-changing features that LinenTech Software has brought to us. It has catapulted our operation right into the 23rd Century. Not only have we been able to cut our paper trail costs by thousands of dollars, but it has also provided us with insights into our own metrics and client data that we never imagined could be possible. Its web-based access has helped us increase our revenue by more than 20%, and its many advanced, well-thought-out features have helped us double our efficiency. Moreover, the tech support is the best that we have experienced across all suppliers, stakeholders, and partners. We can no longer operate without LinenTech. It's as simple as that. But shh, don't tell our competition!”
President & CEO | Clean & Fresh PGH
"I wanted to send you a quick note about how amazed my team and I have been with your responsiveness, development, and willingness to adopt new ideas. When we were searching for a laundry software platform, we felt like we were settling for a system that didn't provide us with the right tools we needed. However, after taking a webinar tour of your platform, we felt like we had hit the lottery. And that feeling continues because every time we propose a change or have a question, your approachability is undeniably top-notch. If you ever need a recommendation, feel free to hand out my number or email, and I will gladly share my experience with any prospective customer. Keep up the great work that you and your team are doing, and thank you again!"
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